Frequently asked questions

For your convenience, I accept Cash (for customers within 2 hours of Atlanta), Zelle, Google Pay, Apple Pay, Cash App, Klarna, credit or debit cards, and invoices sent via Square or PayPal.

Yes! I offer flexible payment options. You can split your total into 4 payments due every 2 weeks, or pay 50% upfront and the rest before delivery. I also offer a 3-payment plan, where all payments must be completed within one month, typically one payment every two weeks. You’re always welcome to complete your payments sooner if that works better for you.

Deposits are non-refundable, as materials are purchased and design work begins right after your order is placed. This policy helps cover the time and resources invested in starting your custom piece.

Yes, I do accept rush orders for an additional fee. The exact cost depends on your rug’s size, level of detail, and how soon you need it completed. Rush orders are prioritized in my schedule, meaning I’ll move your piece ahead in the queue and dedicate extra time to ensure it’s finished by your requested date without compromising quality. Each rug is still made with the same care, precision, and creativity, just on an accelerated timeline.

If a payment is missed, work on the rug will pause until the balance is updated. Orders not paid in full within 1.5 months may be canceled, and deposits or prior payments will be forfeited to cover materials and labor costs.

Yes! For bulk orders of 3 or more rugs or business collaborations, I offer special pricing and flexible timelines based on the size, design complexity, and purpose of your order. Whether you’re decorating a storefront, planning an event, or creating a collection for resale, I work closely with you to make sure every piece aligns with your brand and vision. Bulk and wholesale clients receive personalized updates, optional branding add-ons, and packaging options to match their project’s look and feel.